General Questions
What are your hours of operation?
Our website is accessible 24/7. Customer support via Call Centre is available Monday to Saturday from 8:30 AM to 9:00 PM IST, and Sundays from 9:00 AM to 5:00 PM IST.
What is your office address and phone number?
#504 Model Colony, Yamunanagar, Haryana 135001
Phone: +91 85709 17999 / +91 82954 94445
Is it safe to use my credit/debit card at https://nkjeevanayurveda.com?
Yes, all credit/debit card transactions are processed securely through trusted third-party payment gateways to ensure the safety of your financial information.
Why does the product image on the website sometimes differ from the item I receive?
While we strive to display accurate product images, variations in color may occur due to monitor settings. Product images are for illustrative purposes only.
Ordering question
What information do you need to process my order quickly?
We require your complete billing and shipping details, any necessary prescription information for prescription medicines, and your payment information.
How is my order packaged?
Orders are securely packaged in warehouse-sealed blister packs to ensure hygiene and protection, without being touched by human hands during packing.
Are there any other hidden charges?
No, all product prices are final without any hidden fees.
What happens if an item I want is out of stock?
Please email us at nkpharmacy44@gmail.com with details of the item. We will try our best to source it for you.
How long will delivery take?
Items in stock are dispatched within 48 hours and typically arrive within 2-5 working days. Delivery delays can occur due to incorrect addresses, weather, or unforeseen circumstances.
How do I order from the website?
Select your product and click “Add to Cart.” Modify quantities or remove items if needed before proceeding to secure checkout. Remember to click “Update” after changes.
How can I track my order status?
You will receive email updates with tracking details as soon as your order ships. You may also contact us via email (nkpharmacy44@gmail.com) with your order number and name for status inquiries.
Can I cancel or change my order?
Orders can be canceled or delivery addresses changed only before dispatch. Once payment is processed or the order is shipped, cancellations or address changes are not possible.
Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat or call at phone no or email to Nkpharmacy44@gmail.com
Delivery Questions
How long does https://nkjeevanayurveda.com delivery take?
Delivery times vary based on your location and the provided pin code. For most areas, shipments typically take 3 to 4 days or longer, depending on the products ordered and the destination’s postal service efficiency
Do I need to pay import duties?
Import duties vary by country and are beyond our control. Customers are responsible for any customs or VAT charges that may apply.
How is my order delivered?
Deliveries are made via EMS or courier services based on your location and postal code
Customer service question
How do I reach Customer Service?
Reach us via phone, email at nkpharmacy44@gmail.com, website contact form, or live chat. Emails typically receive a reply within 12 hours.
What if my product is damaged, wrong or missing?
Report issues immediately with your order ID and photos of the problem to nkpharmacy44@gmail.com. Specify whether you prefer a refund or replacement.
What if I am not happy with your Customer Service response?
If you are not satisfied with our resolution, escalate your concern via email to nkpharmacy44@gmail.com for further assistance.